Effective Date: April 11, 2026
Last Updated: April 11, 2026
Phoenic Analytics ("Company," "we," "our," or "us") operates the video game Roloway (the "Game") and related online services, including our official Discord server located at https://discord.gg/SnzeKUn8PV (collectively, the "Services").
This Privacy Policy describes how we collect, use, disclose, transfer, retain, and safeguard personal information. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree, you must discontinue use immediately.
1. DEFINITIONS
"Personal Data" means information that identifies or can reasonably be linked to an identifiable individual.
"Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or modification.
2. INFORMATION WE COLLECT
A. Information You Provide
We may collect:
- Email addresses
- Username or display names
- Account identifiers
- Communications with support
- Information voluntarily provided during moderation reviews or appeals
B. Information Collected Automatically
We may automatically collect:
- IP addresses
- Device identifiers
- Operating system and hardware information
- Gameplay logs and session data
- Crash reports and diagnostics
- Age category classifications (where provided by platform services)
- Voice data used for moderation and safety enforcement
C. Voice Moderation
Voice communications may be processed, temporarily recorded, transcribed, analyzed, or reviewed for enforcement, safety, legal compliance, and abuse prevention.
3. LEGAL BASIS FOR PROCESSING (GDPR)
If you are located in the European Economic Area, United Kingdom, or similar jurisdictions, we rely on:
- Contractual necessity
- Legitimate interests (security, fraud prevention, service improvement)
- Legal obligations
- Explicit consent where required
4. HOW WE USE PERSONAL DATA
We use Personal Data to:
- Operate and maintain the Game
- Provide multiplayer functionality
- Enforce community standards
- Prevent fraud, hacking, exploitation, and abuse
- Comply with legal obligations
- Protect the rights and safety of users and the Company
- Improve performance and user experience
We do not sell Personal Data.
5. CCPA / CPRA DISCLOSURES (CALIFORNIA USERS)
If you are a California resident, you have the right to:
- Know what Personal Information we collect
- Request deletion of Personal Information
- Request correction of inaccurate information
- Opt out of sale or sharing (we do not sell data)
- Limit use of sensitive personal information (if applicable)
- Non-discrimination for exercising rights
Requests may be submitted to:
phoenicanalytics@gmail.com
We will verify identity before processing requests.
6. GDPR RIGHTS (EU/UK USERS)
You may have the right to:
- Access your data
- Rectify inaccurate data
- Erase data ("Right to be Forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
Requests may be submitted via email. We may require identity verification.
7. DATA RETENTION
We retain Personal Data only as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Moderation and security logs may be retained longer where reasonably necessary.
8. INTERNATIONAL TRANSFERS
Data may be transferred outside your country of residence, including to Canada and the United States. Where required, we implement safeguards such as Standard Contractual Clauses or equivalent protections.
9. DATA SECURITY
We implement commercially reasonable safeguards, including:
- Access controls
- Encryption where appropriate
- Administrative authentication controls
- Monitoring and audit logging
No method of transmission is 100% secure.
10. CHILDREN'S PRIVACY
The Services are not directed to children under 13. We do not knowingly collect data from children under 13 without verifiable parental consent.
11. BUSINESS TRANSFERS
In the event of a merger, acquisition, restructuring, or asset sale, Personal Data may be transferred as part of the transaction.
12. CHANGES TO POLICY
We may update this Privacy Policy at any time. Continued use constitutes acceptance of changes.
13. CONTACT
phoenicanalytics@gmail.com